See how The Springfield Anglican College streamlined fee management and strengthened family relationships – without adding to their team’s workload.
The Springfield Anglican College at a glance
The Springfield Anglican College is a co-educational P–12 school in Greater Brisbane, serving a diverse and growing community since 1998.
TSAC has always extended a high level of compassion to its community.
The College recognises that not every family has the same financial resources, and that unexpected circumstances can affect anyone’s ability to pay for essential services like education.
Their goal is simple: make it as easy as possible for every family to access quality education – and make sure every child they enrol gets to graduation.
Hours back
for the finance team every week
Time previously spent on manual fee management has been returned to the team, freeing up capacity for work that adds value across the College.
On-time payments
at the start of every term
Edstart pays the College upfront, giving the finance team predictable cash flow they can rely on for budgeting and planning.
Positive feedback
from every family contacted
Families who've engaged with Edstart's Family Support team report a consistently positive experience, even on the most sensitive financial conversations.
Every change to a family’s payment plan meant a recalculation, a fresh setup, and more time spent staying on top of debtors.
The team needed a partner that could handle the complexity behind the scenes – without losing the personal touch their community expects.
Edstart took over the entire payment process: flexible plans tailored to each family, automated processing, and predictable cash flow for the College.
“Some of the biggest benefits we’ve seen have been the predictability of cash flow. Our payments are received from Edstart very promptly at the beginning of each term – which is wonderful for the College.”
Jackie McComb, Director of Business Operations
The partnership
TSAC wanted to give families more flexibility – fortnightly and monthly payment options instead of large upfront fees. But managing it manually was eating into the team’s week.
The outcome
With fee payments handled, the finance team can focus on work that adds value across the College – and parents’ interactions with the school stay focused on what matters: their child’s education and wellbeing.
The hardest conversations – the ones about money, missed payments, and changing circumstances – are now handled by Edstart’s Family Support team, with the same compassion the College extends to its community.
Families get flexibility tailored to their budget. The team gets time back. And TSAC gets to focus on its real mission: making sure every student they enrol gets to graduation.
Edstart has been amazing. The interactions parents have with Edstart are all positive, and it’s benefited our College and our community greatly.
Jackie McComb, Director of Business Operations
Book a 20-minute conversation with our team to see how flexible payment plans could support your families – and your finance team.
